'We are a happy team here, I treat my workers as human beings and they appreciate that’
Many managers in industry and commerce today, when pushed to explain their rôle, will define management very simply and starkly as: “Getting other people to do what we want them to.” Implicit in this is the idea that most people would not be doing the things managers want them to if they had a free choice. It is not difficult to understand why.
If you have ever had to get up at some unearthly hour of the morning, and journey to work simply to face the prospect of eight hours or more as the victim of an “efficient” system, you will know why. You have little control over what goes on, your time perspective is short, you are a passive instrument of production, you are dependent on those who have authority over you, and so on. Basically you are an adult being forced to behave as a child.
You might think that under these circumstances capitalist bosses and owners would have a difficult time persuading people to work for them, specially as the workers are not producing to fulfil sensible needs but just to supply markets. In one way you would be right; but capitalism has forceful ways of getting people to act against their best interests and produce wealth that will be accumulated to further ensnare workers in wage-slavery. For a start, working people under capitalism need wages to buy the necessities of life. In addition, advertizing implores and persuades everyone to buy more of this and that; with the result that every worker hopes to find a job that pays as much as possible and offers “advancement”, i.'e. the prospect of competing against other workers to somehow get more than they.
Research
Once a worker is engaged, how does capitalism ensure that it gets the maximum possible out of him? This is where management comes in. Capitalism, in order to produce and grow, has no alternative but to devote much attention to management to control workforces and persuade workers to take part in the corporate madness. On the surface it may look as if it has been successful: the majority of workers are persuaded most of the time to behave in a way that is profitable for the enterprise and to accept that managers have “the right” — as trained specialists — to control the machinery and the lives of those who work at it.
In developing the “craft” of management a great amount of effort has been expended, particularly in the universities; today no self-respecting university is without its Management Studies department. Here, students are trained and research is carried out to discover newer and more promising ways to achieve management’s end. It is enlightening to know that the Russians have been among other capitalist countries who have fallen over themselves to gain the latest information on management methods from the gurus at the universities in Britain and America.
Historically, the “Scientific Management” principles of F. W. Taylor in the early 1900s can be seen as among the first efforts by industrial capitalists to control workers otherwise than by force and the fear of dismissal. Essentially, these principles maintained that if firms selected their workers, trained them in the most efficient ways, and appeared to be rewarding them accordingly, the workers would behave in a way that was satisfactory to the management. (The wage-worker’s satisfaction would come from the supposition that he received high earnings.) This view of industrial man has become known as the “Rational-Economic” view and has given rise to work-study, personnel selection and systematic training techniques in industry.
What is a Human Being ?
It rapidly became apparent that this view was inadequate, and soon another factor in the industrial situation was named by researchers in the United States of America. It was discovered from the deservedly famous Hawthorne researches of Elton Mayo and others that there was a social factor to take into account in the workplace. Workers left to congregate did so in what were termed “informal groups”; in these they operated norms of behaviour and restricted production — not always in the best interests of the management and owners but in their own interests as workers. The management teaching which emanated from these researches became known as the “Human Relations” school, and was concerned to show that leadership at work was very important in order to get workers’ behaviour to coincide with the wishes of management.
This doctrine was very acceptable to capitalists, not only because of its timely appearance but because it seemed to fit in with Christian ethics and thereby reinforced management’s responsibility to control the enterprise. It has given rise to innumerable supervisory management courses, and the theatricals of treating workers as “real people” to give them motivation to produce for the benefit of the owners. In the immortal words of an unnamed industrial supervisor: “We are a happy team here, I treat my workers as human beings and they appreciate that.”
After the Second World War, in the developed capitalist countries there was a tremendous upsurge of study in the “social sciences” of psychology, sociology, social anthropology, political science, etc. To gain money for research in the USA, researchers removed the tainted word “social” and substituted “behavioral”. This name-change had the tempting implication of learning how to predict, control and manipulate the behaviour of human beings. Needless to say, plenty of money was then forthcoming to pursue these “sciences” and to feed resulting information to management so that it would be utilized to increase industrial stability and efficiency.
Inventing a Meaning
Management studies “discovered” what Marx had known long before: that man looked for meaning in his work, and the chance to develop and mature. Bureaucracies and other traditional forms of organization took away the likelihood of finding meaning except in the top echelons of the hierarchy. It was said also that bureaucracies produced immature behaviour and conflict among themselves because of the workings of internal politics and career structure. Therefore people were looking for their satisfaction outside the workplace and becoming apathetic and non-involved towards work. Management badly needed an ideology to cope with these problems. Lo and behold, it was produced in the guise of “Organization Development”.
“Organization Development” is the requirement for a firm to keep pace with technical and social changes inside and outside itself. It makes use of such trendy techniques as “participative management”, “job enrichment”, etc. What it means for management is seeking the commitment of the work-force by devising and designing jobs which offer people a challenge, and offer the worker more positive opportunities to “fulfil himself as an individual” at work. The supporting logic is that given these opportunities the individual will gain more satisfaction at work; his defences, brought into action to combat the immature manner in which he had to behave at work formerly, would be eroded — and consequently organizational effectiveness would be increased.
It is precisely this logic and ideology that is behind the much-publicized reorganization of production at Volvo in Sweden into teams of workers producing whole cars themselves, not on assembly lines but in what are termed “villages”. Volvo’s boss has been quoted as saying that if the experiment fails and output falls, the whole system can soon be re-transformed to the assembly line. So much for concern with “human satisfaction” !
Scientific Management was rape but Organization Development, with its techniques of “participation” and “enrichment”, is seduction. The end result is the same, a violated human being and society.
Why it will not Work
The Behavioural Science techniques have been and are being used by management to meet the continual difficulty of getting people to accept wage-slavery. It is the latest fad in a long line of panaceas for the problems of the capitalist system. We may take for granted that it will be as unsuccessful as all the other rearguard actions of capitalism and will not for long dupe workers into believing it is in their interests to acquiesce. The dilemma for management is that responsibility given to a person or group means a loss of managerial control. Therefore, management could not go far in creating true enrichment and participation without undermining its own control of the means of production. They will not do that.
All these attempts then have failed and will fail to deliver the goods. From the capitalists’ point of view, people remain “unmanageable” — but the capitalist class must go on seeking ways to manage, training people for leadership (and presumably followership).
It may appear that managers themselves have a vested interest in the continuance of capitalism because it gives apparent power and status. It should be remembered that they too are workers, anxious to be hired and liable to be fired. While perhaps lording-it over their “workforces”, they are themselves just as much aware of their own insecurity: they share the same problems. From that point of view the so-called leader is likely to be conscious that leadership is a myth.
Socialists do everything possible to destroy that myth and the necessity for people to be “managed”. The idea of management and leadership is an industrial as well as a political fallacy. In a Socialist society people will be able to decide democratically how labour is to be applied for the common good. The need for management is obsolete in such a society. No wages or status, but democratic decision-making and free access to goods and services. Who needs managers ?
D. G. Bishop
